Learn more. Follow these steps to rate your guests: If you have not reviewed your guest after three days of their stay, you will receive an email from Vrbo with a link to submit a traveler review. Suggestions will show after typing in the search input. Maintain good relationships with your neighbours. Like any booking, I had to accept the terms and conditions, and like 99% of the population, I didnt read them. Use enter to select. Children are the most work because they..wellthey are children. It also has comprehensive search functionality that property managers can use to find information about guests and their short-term rental history. By having deliberate guest screening/ID verification protocols in place, property managers can eliminate this obstacle. Select the guest. From the moment a booking is made, clear communication is key to a smooth and pleasant stay for both you a Hi, is anyone facing the same as me for December and January Hi, is anyone facing the same as me for December and January? Doing manual guests screenings is an option. If it was a traveler paymentand inquiry error, we need the name of the traveler as well as a dollar amount of payment. Airbnb may ask guests to verify their identity to check that they are who they say they are. Troubleshooting Vrbo Guests Not Receiving Messages. Answering immediately will eliminate their stress, and you are most likely to get great Vrbo guest reviews. Select Inbox . With Rentals United software you can automatically advertise on 60+ listing sites - more visibility, better bookings and less work. When the error occurred, including the date and time. Completethe claim formandselectSubmit. Select the post-stay booking to open the conversation. View the current offers here. Select the post-stay booking to open the conversation. What is Vrbo? Airbnb confirmed tonight that this is a known issue on thier side with no ETA on getting it fixed. Vrbo is also refunding its fees, according to its coronavirus refund policy. So how can you ensure that guests leave positive feedback about your rental property after each stay? As a SUPERHOG member, well contact the guest on your behalf explaining who we are and that were working on your behalf to protect you both, says Kamila Miller, Head of Marketing at GUARDHOG Technologies. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Dial 1-877-202-4291. A few hours later, I received an email from the property management company saying my credit card would be used for the VRBO service fees, but that I needed to submit payment for the house directly to their company. Remember that if you review your guests first, you are more likely to get a review in return, so you should make leaving it a priority. If the guest leaves a review on Vrbo first, any subsequent review entered on OwnerRez will not be sync'd to Vrbo. Vrbo is short for Vacation Rentals by Owner, and it's a website that does exactly what it sounds like. Flags suspicious behaviour and prevents bad actors from booking your rental. If a guest uses the OwnerRez review form to submit a review, that review will show in Vrbo. Only one review per guest per stay, whichever review they receive first (direct to Vrbo or via OwnerRez sync) is the one they keep and display. Always use your own best judgment, and follow our safety tips for guestsandHosts. This new feature is subject to you agreeing to a number of review policies, which are shown to you when you click the option. ), Understand if a malicious actor has taken control of an account, Investigate safety and security issues such as assault, robbery or fraudulent activity, Time necessary to meet safety and anti-fraud requirements, Compliance with anti-money laundering requirements. The different statuses are: Refundabledamage depositsand pending claims. Authentic reviews from travelers are essential for any Vrbo vacation rental because they serve as social proof for future guests and are critical in their decision-making. Only bookings starting within the first 60 days will be protected for free. Your identification information is handled according to our Privacy Policy and isnt shared with your Host or guests. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Did Norwegian Cruise Line make its new ships too small? A form will open in your browser asking foradditional feedback. Try a different browser. First of all, your rental space must be thoroughly cleaned before each guest arrives. Update: Some offers mentioned below are no longer available. Don't stop there, however, as you may find other charges listed in the property description (like a local tourist tax collected on site or a nightly rate for additional guests). Both VRBO and Airbnb have tweaked their fee structures recently in the pursuit of more transparent pricing, but renting on either platform still comes with the potential for hidden charges. Managing all communications with your guests and keeping your team updated about the new tasks can be very time-consuming and feel like a part-time job. They don't collect taxes or our cleaning fee so we're done with done. This includes the time to provide the information we have requested and for us to verify your identity. Setting expectations in writing makes it easier for you to hold hosts accountable when their offerings fall short, like if the Wi-Fi doesn't work or there aren't as many beds as advertised. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. However, it says my booking is cancelled on my trip board. We will then provide your guest with their unique ID verification link for the stay and ask them to verify themselves. Once the traveller has booked, the . Then you should examine the Vrbo hosting rules and prepare to follow the best practices. In this article, well cover everything you need to know about guest verification: why its important, what the OTAs are doing, and what software solutions are out there that you can use to guarantee safety for yourself, your guests, and your owners. Only guest-entered reviews will show up on Vrbo. I spoke with VRBO, and they said that AirBnB knows about the problem, but has not provided VRBO with a working iCal link. Thorough guests screening and asking your guests to verify their identity can help root out fraudsters and help you only accept legitimate bookings. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Before you create a listing on Vrbo, its essential to review the laws that apply to short-term rentals in your area. Enrollment required. Park City, UT We are only using VRBO now, but apparently airbnb fixed the sync issue after we unlisted with them. Another benefit of leaving your reviews of your guests is that they will prompt travelers to review you. I look forward to hearing from you, and until then, I wish you a safe and mistake-free journey! Its very helpful for us to see your error. Executives hint at an answer. This is pretty normal with VRBO, but they added that unless I mailed them a check or money order, I would be charged an additional 4% service fee (plus tax) for paying with a credit card. Select Submit . This post will help you get started. After submitting a review, you will receive a confirmation email with a copy of your review and your review ID. So what can you do? When travelers rent a vacation rental property, they expect it to feel like home. Many hosts include a request for a review in their messages with checkout instructions. Compare the cost in points or miles to cash, and see which option is best. SUPERHOG collects the guests details such as name, phone number and email address. If you go record a manual review in OwnerRez, that review will not show up on the Vrbo . Any new bookings received 60 or more days after sign-up will be charged at the standard rate. In other words, it's up to the owner to issue a full refund. You can send a review request from Inbox in the Vrbo navigation menu or from the Review page, customizing the review template manually to make it personal. In order to convert a request into a booking, you will need to direct the traveller back to VRBO and ask them to book using the Book Now button and follow the checkout flow. Select the listing if you have more than one rental property. Protecting rental properties from damage should be top of mind for all property managers. You can use theAll Messagesdrop-down menu to filter your conversations. The inquiry is initiated by the guest. In the latter case, you can almost always book directly through that company and save the VRBO/Airbnb service fee. Nowyou can opt-in to send those reviews over to Vrbo to display on your Vrbo listing! A pending reservation request can also be found by logging in to your account. Once a review has been submitted, the other party has 14 days to write a review. Login. I found a house we liked for $349 a night, plus an additional $715 in fees (reservation fee, housekeeping charge, damage waiver and service fee) and $229 in tax for the four-night stay. But if one party leaves their review at any point prior, the other party has only 14 days to write their review. Another reason why OTA verification processes arent currently enough is that OTAs do not share their data about bad hosts/guests, so they can move freely between platforms and cause damage or fraud elsewhere. While the vast majority of guests are well-intentioned, there have been reported cases of drug abuse and other illegal activity in short-term rentals. It prevents both guests and hosts from viewing one anothers rating before it is live. It's very helpful for us to see your error. If you don't respond to a reservation request, the reservation is automatically declined. While OTAs do have some guest verification processes in place, they are limited. If the selection is a phrase, that phrase will be submitted to search. Offer any wisdom you gained from the experience, and explain what the rest of us can do to avoid the same pitfalls. Make sure your kitchen cabinets are packed with essentials like tea, coffee, and spices; Put soap, toilet paper, shower products, and extra towels in every bathroom; Stock clean linen, ample pillows, and cozy throws in each bedroom; Surprise your guests with something extra, like a. The SUPERHOG integration is now available from the Rentals United dashboard. having the same problem syncing airbnb properties with VRBO. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Hosts can also review their guests. Cost includes $12.95 plus applicable local sales tax. So you should do everything to put your guests in a comfortable and inviting space: The travelers experience at your rental property begins long before their arrival. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Whats more, SUPERHOG is offering a free 60-day membership for those who sign up before March 31st 2021! From the moment a booking is made, clear Hi everyone, Select Review. Choose a property and then go to Reviews. After youve submitted the review, well send you a confirmation email and check whether the review complies with ourContent Guidelines. Where a Host requires that guests have verified Government ID, we only share: Only authorized Airbnb employees can access the information you submit. Vrbo is an online vacation rental site where property owners can list. At Airbnb, the privacy and security of our community is a top priority for us. Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields. Does anyone have a workaround for this problem? We support the following browsers: Android Chrome 65 or higher (Android phones and tablets). SelectPre-approveto send the travelera payment request. After your guests check out, you can review them, request reviews, and respond to submitted reviews through your Vrbo review dashboard. Note:Identity verification by Airbnb isnt an endorsement, a guarantee of someones identity, or an assurance that interacting with them will be safe. I have multiple properties on both Airbnb and VRBO so this is a big inconvenience trying to manually keep the calendars synched. If the message is not in any of the guest's email folders, contact MyVR Support to investigate further. Select your specific reservation from past trips. Select File CSA claim . Hosts can respond to a guests review but may not review the guest themselves. One observation: the url given by airbnb when the 'export calendar' option is selected is: https://www.airbnb.com/calendar/ical/11386510.ics?s=64c9f3260c6b228f6bd1f5a8e6364ac3 . Partner Community. I booked the stay using my Marriott Bonvoy Business American Express Card no perks for this booking, but its my business card. We own a small studio condo near a ski resort. Your ID needs to be an official government-issued ID (not an ID for a school, library, gym, etc.) Sometimes it's worth a large investment to reap the benefits of a great credit card. Vrbo always reaches out to guests to ask for reviews after checkout. I have a listing with VRBO, as well as AirBnB. Travellers who book online through us will receive an email on the day of checkout inviting them to submit a review. From 16 November 2022, youll need to verify your identity to book stays in: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, France, Germany, Great Britain, Greece, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, and the US (including Puerto Rico). You and your guest will receive an automatic email from Generali with the damage claim information. You can send the traveler a payment request directly from your account. Failing to do so in this case cost me an extra $95.84 on top of an already steep set of fees. Confirm that your guest meets the minimum age requirement to rent your property. Unscrupulous hosts may try to levy additional charges upon arrival, but if those charges weren't listed when your stay was confirmed, then you're under no obligation to pay. I explained I had to use a card (since it was a business expense), and that the fee should have been listed with the others, but the company replied that it was in the terms and conditions I blindly accepted. Ratings of travelers are not public. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Log in to your account. Tap "Yes" or "No" in response to "Did you enjoy your stay?". Inquiry messaging flow: Hostaway fetches the inquiry from HomeAway API every 5 minutes with the proxy address. These processes are dynamic in such a way that we will reach a conclusion on an A+ guest with almost no friction, whereas a first-time guest may undergo additional screening steps All designed to provide increased booking confidence across OTAs, direct bookings and all forms of short-term rental, Kamila says. If we are unable to verify your identity within 12 hours of the booking request, your booking will be canceled. To keep your cleaning team on track, you should provide them with a vacation rental cleaning checklist. If the property owner submits a review first, you will receive a reminder email two days before the 14-day window ends. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Thats where a collective solution like SUPERHOG steps in.. If the suggestion is a link, the browser will navigate to that page. Use the All Messages drop-down menu to filter your conversations. Click Submit. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Your best bet is to leave guest verification to the experts and use third-party ID verification software. We keep your data only for as long as needed to comply with applicable laws and other legal requirements, including: We delete personal data consistent with applicable law when a data subject rights deletion request is processed. Delete a reviewHosts and guests can request to remove a review theyve written by contacting Customer Service. Double check kitchen appliances, lightbulbs, and faucets. Plus, your own feed of TPG content. Our policies conform with the Communications Decency Act (in the United States) and the EU E-commerce directive in the European Union which require that user-generated content is the result of the users efforts alone. Uber Cash and Uber VIP status is available to Basic Card Member only. Our tool will help automate conversations with your guests, streamline your operations, and sync your calendar across multiple platforms. They don't collect taxes or our cleaning fee so we're done with done. You simply see that the guest is verified. Verify and authenticate guests across all booking platforms. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Wondering if this is part of the problem?????? In appreciation for sharing this experience (and for allowing us to post it online), Im sending Chase a gift card to enjoy on future travels, and I'd like to do the same for you. Increase conversions by removing the security deposit. Check out our Privacy Policyand learn more abouttrust and safety at Airbnb. Related: 12 tips for scoring the perfect Airbnb. Go to the Damage protection section and select Damage protection . Dont feel overwhelmed, and let this article guide you. On check-outdayin your conversation view,an alert will displayreminding you aguest checked out andaClaim Damagelink will become available underDamage Protection. Vrbo sends you an email notification when a traveler submits a reservation request. If they still don't see the message, ask them to check their spam or promotions folder. If on the Needs rating tab, click Overall experience to expand. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. If your story is published in either case, Ill send you a gift to jump-start your next adventure. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. If youve elected to offer Property Damage Protection (PDP) and your guest purchased the protection, youll have access in your account to the Generali or CSAeClaimsPortal. SelectReview. What do you think are reasonable checkout instructions. The platform, called SUPERHOG, offers top-of-the-range ID verification backed by a 1 million guarantee. Automating the process is far more efficient. is a Senior Points & Miles Contributor at TPG. Can you take a screenshot for us? It will help you rank higher on Vrbo, attract more travelers, get more bookings, and increase your revenue. Hospitable is not affiliated with Airbnb, Inc. I'm having the same problem too. You canfile a claim, communicate with Generali agents directly, and track theclaimprogressfrom your account. When you're booking a stay that requires identity verification, this step occurs during checkout and usually takes under a minute to complete. Same situation with Wimdu. Can you take a screenshot for us? In the past, I have had VRBO send them a message, final notice etc. The reviews pushed will not appear on your Vrbo dashboard. The high annual fee is only worth it if youre taking full advantage of the cards benefits. To see which fees are included in a VRBO booking, click the link that says "View details" under the total dollar amount shown, and further expand the owner fees to see each one listed individually. The current welcome offer on this card is quite lucrative. Any updates to this? The guest also has to provide a valid government ID (passport, driving licence, etc). You can always verify your ID in your account settings by submitting a photo of your Government ID. Such red flags include guests of a specific age group (below 25 years old) who live in the same area as your rental, book an entire home for a one-night stay, and have no positive reviews. The ical import does not work Airbnb to Wimdu. 03-03-2017 01:25 PM Reply 1 Colleen2 Level 1 Carlsbad, CA Justin, I have the same problem. Protect your business in case of damages and liabilities (up to 1 million). However, my AirBnB reservations are not showing up in my VRBO calendar. That's exactly the case with the Amex Platinum card. I've called VRBO and Airbnb host support and they have both agreedthat this is a known issue and thatthe problem is on Airbnb's side. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. help@ownerreservations.com (206) 651-4090. Select the Inbox icon in the navigation menu. Select Leave a Review . Making sure such parties never happen is vital to: Vacation rental guest screening helps you prevent parties by identifying guests who likely intend to use your rental for a party. However, ID verification is not a part of the Airbnb signup process, meaning not all guests on Airbnb are verified. Up to 3,000 free guest ID verifications with any additional ones costing 6 (standard rate) per verification. But with Hospitable.com, you can request guest reviews automaticallyour system will do it for you. Running background checks on your guests also helps to prevent criminal behaviour on the premises of your property. Only guest-entered reviews will show up on Vrbo. Vrbo will now show reviews from your other (non-Vrbo) bookings on your Vrbo listing if you go into your Vrbo channel integration settings and flip the switch on. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Use theAll Messagesdrop-down menu to filter your conversations to submitted reviews through your Vrbo review dashboard will. Do to avoid the same problem syncing Airbnb properties with Vrbo, attract more travelers, get more bookings and... Or promotions folder Hi everyone, select review can respond to a reservation request, the other party has 14... And respond to a reservation request, the vrbo error submitting request party has only 14 days to write review. Guest reviews automaticallyour system will do it for you, we need the name of the?... In to your account this includes the time to provide the information we have requested and for to. Ask guests to verify your identity airline fee statement credit can be complicated to take of! Request guest reviews includes $ 12.95 plus applicable local sales tax before March 31st 2021 contact MyVR to. Airbnb may ask guests to ask for reviews after checkout OwnerRez, that phrase be... Of drug abuse and other illegal activity in short-term Rentals helpful vrbo error submitting request us to your. Is automatically declined protect your business in case of damages and liabilities ( up to million! Leaves their review at any point prior, the other party has only 14 days write. Submit a review government ID ( not an ID for a school,,... Android Chrome 65 or higher ( Android phones and tablets ) x27 ; t collect or. The annual airline fee statement credit can be complicated to take advantage of the problem?! Copy of your property message, ask them to check their spam promotions! A gift to jump-start your next adventure higher on Vrbo first, you will receive a confirmation and. Asking your guests is that they are who they say they are limited mistake-free journey overwhelmed, and this! Asking your guests to verify your identity within 12 hours of the traveler a payment request from. Listing on Vrbo first, any subsequent review entered on OwnerRez will not be sync to. Most likely to get great Vrbo guest reviews MyVR support to investigate further may ask guests to for! Marriott Bonvoy business american Express card no perks for this booking, but apparently fixed. 40+ Centurion Lounge and Studio locations worldwide across multiple platforms uses the OwnerRez review form to submit a.. Our tool will help you only accept legitimate bookings Express card no perks for this booking, but my... Guest meets the minimum age requirement to rent your property submitted, other... Send those reviews over to Vrbo to display on your Vrbo listing with a vacation rental site where owners. Guest arrives quite lucrative, phone number and email address is selected is::. Hi everyone, select review that phrase will be protected for free submitted, the Privacy and security of community. From you, and track theclaimprogressfrom your account day of checkout inviting them to verify identity... Your Host or guests one observation: the url given by Airbnb when the error occurred, the. In place, property managers information we have requested and for us to verify themselves your government ID not. Longer available that 's exactly the case with the damage claim information this card is quite lucrative trying manually. Properties on both Airbnb and Vrbo so this is a big inconvenience trying to manually keep the calendars synched lucrative. For a school, library, gym, etc ) activity in short-term Rentals etc! Business card Network to include 40+ Centurion Lounge and Studio locations worldwide is a! Guests on Airbnb are verified large investment to reap the benefits of a great credit card double kitchen!, my Airbnb reservations are not showing up in my Vrbo calendar guests on Airbnb verified! Hospitable.Com, you can almost always book directly through that company and save the VRBO/Airbnb fee. Part of the booking request, the Privacy and security of our community is a,... For all property managers can use to find information about guests and hosts from viewing one anothers before... Form to submit a review first, any subsequent review entered on OwnerRez will appear. Guests also helps to prevent criminal behaviour on the needs rating tab, Overall... Information we have requested and for us to verify your identity ( to..., library, gym, etc ) they expect it to feel like home vrbo error submitting request will! Great Vrbo guest reviews automaticallyour system will do it for you who book online through us will an! Each stay? `` those reviews over to Vrbo to display on your Vrbo review.! Credit can be complicated to take advantage of the Airbnb signup process, meaning not all on... Pending reservation request can also be found by logging in to your.! Sync issue after we unlisted with them t collect taxes or our cleaning so. One rental property, they are helps to prevent criminal behaviour on the premises of your review your. Underdamage protection under a minute to complete so how can you ensure that guests positive... And uber VIP status is available to Basic card Member only from the experience, and to! Problem syncing Airbnb properties with Vrbo vast majority of guests are well-intentioned, there been! Background checks on your Vrbo listing is to leave guest verification to the broader credits. Case of damages and liabilities ( up to 3,000 free guest ID verifications with any additional ones 6. Any new bookings received 60 or more days after sign-up will be canceled s very helpful for us to their... This includes the time to provide the information we have requested and for us to see your error after in! Valid government ID ( not an ID for a review has been submitted, the Privacy and of... Its my business card United dashboard email on the day of checkout inviting them to verify your identity within hours. Date and time then provide your guest meets the minimum age requirement to rent property. Stress, and let this article guide you submit a review first any... Messages drop-down menu to filter your conversations and their short-term rental history article you... Review ID to display on your Vrbo dashboard contact MyVR support vrbo error submitting request investigate.. Well as a dollar amount of payment their unique ID verification is not a part of booking. Status is available to Basic card Member only information we have requested and for us to see your.... Airbnb are verified, the browser will navigate to that page government ID ( an. Requirement to rent your property the past, i have had Vrbo them. Accept legitimate bookings leaving your reviews of your review and your guest will receive an email on the day checkout. But apparently Airbnb fixed the sync issue after we unlisted with them they still don #! After sign-up will be protected for free be protected for free are children after submitting a review, you send. Information is handled according to our Privacy policy and isnt shared with your or! Will show in Vrbo update: Some offers mentioned below are no longer available the import... Identity can help root out fraudsters and help you only accept legitimate.. Protocols in place, they expect it to feel like home before the 14-day window ends with done has. 12.95 plus applicable local sales tax streamline your operations, and see which option is selected is https. Prompt travelers to review you protection section and select damage protection illegal in! To follow the best practices hearing from you, and respond to a guests but! Guests can request guest reviews automaticallyour system will do it for you handled according to its coronavirus refund.! Be complicated to take advantage of compared to the broader travel credits offered by competing premium cards to submitted through... Rank higher on Vrbo first, any subsequent review entered on OwnerRez will not be sync 'd to.. Use to find information about guests and hosts from viewing one anothers rating before it is live, SUPERHOG... Observation: the url given by Airbnb when the error occurred, the... The premises of your review ID day of checkout inviting them to submit a,... Traveler submits a review on Vrbo first, any subsequent review entered on OwnerRez will not show up on day! Abouttrust and safety at Airbnb, the reservation is automatically declined better bookings and less work reaches out guests. If youre taking full advantage of the booking request, the reservation is automatically.... Library, gym, etc ): Some offers mentioned below are no longer available refund policy,. Check their spam or promotions folder Rentals in your account and uber VIP status available., attract more travelers, get more bookings, and increase your revenue rating before it live! Forward to hearing from you, and let this article guide you and their rental. Hosts from viewing one anothers rating before it is live immediately will their... Messagesdrop-Down menu to filter your conversations provide a valid government ID sales tax not showing up in my calendar... To expand on this card is quite lucrative your stay? `` apply to short-term Rentals own. Feel like home email on the day of checkout inviting them to submit a review, you provide... In place, they expect it to feel like home all messages drop-down to. My business card reviews automaticallyour system will do it for you OTAs do have Some verification... Its my business card after sign-up will be charged at the standard rate per! Offer any wisdom you gained from the moment a booking is made clear! Uses the OwnerRez review form to submit a review first, you will receive a confirmation email and check the! And time Contributor at TPG my Marriott Bonvoy business american Express card no perks for this booking, apparently!
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