viking ocean cruise complaints

It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. The, We decided to do this cruise because of it's very different itinerary. The World Cafe, Embarkation and disembarkation were flawless. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Part refund, at least 25%. Does this happen very often in summer months (we're going in July 2024)? Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. My advice: DON'T. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. After considerable discussion Viking decided to honor the vouchers which we had received. Superb. We look forward to reading your thoughts. This will surely increase the credibility of your complaint. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Nice small bubble. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We could not get a negative covid test in time for that trip and so we had to cancel again. Started June 21, 2021, By Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Isn't there a difference between trip interruption and missed ports? The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. So excited as I've wanted to do this trip for Years. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Both cover the West coast of Australia, plus Perth to Sydney. Also the prospect of seeing Devil's Island was intriguing. We did the Australia/New Zealand itinerary. Same tour repeated each year, no deviations. And there was no shortage of entertaining and educational things to do each day. It was not a river cruise so I cannot speak to that subject. This complaint has been resolved automatically due to user's inactivity. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. We then rebooked for Dec of 2022. This itinerary appealed and the timing for a significant birthday was ideal. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. We ate there 4 times in 2 weeks. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We chose their Chasing Northern Lights sailing on the Viking Venus. There is no breakdown in the guest statements for the cost of these separate parts. An apology is not good enough. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Helpful. A Viking Expedition ship sails in Antarctica. I purchased two of each of the following through ACH: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And finally we wanted a smaller ship than we had been going on in the past. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Started 13 hours ago, By The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Our room was a Junior Penthouse and was quite nice and roomy. They did more Panama Canal and then the Pacific Coast before their Alaska curries. The only issue we had were the specialty dining rooms. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Manfredi's was okay, but not our favorite. We did so, and TripMate promptly denied the claim. Good luck!. Each room on each level was both visually exciting and at the same time, relaxing. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. It's been years since my husband & I have cruised in the Caribbean. The buffet was good. Must be the only cruise line that does not. (I doubt theyll get that right). We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. 3. A place on the excursion I tried to book. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We chose this cruise for a few reasons. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The first sailings were schedule for December, 2020 and we were booked for December2021. The Jupiter was beautiful and spotlessly clean. We loved The Chef's Table. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Your email address will not be published. The food was delicious and there were so many options to choose from with regards to the restaurants. We enjoyed Viking's care from the airport to the ship and back again. Submit a complaint and get your issue resolved. Complimentary stem-to-stern WiFi internet access. This is a work policy that covers me for work or personal travel. Viking does things right ! The stress and travail this has caused my family is beyond measure. The staff were all very good and quite helpful, BUT Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. The eventually dropped the whole itinerary. Read More. Search Close. Oh the problems of the first world. In one sense, a Viking cruise is like any other vacation: It's what you make of it. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. In the World Cafe, signs did not always match the food. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We will be again canceling our trip. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Such a lot of lost opportunity for Viking down under. Why does Viking assume every 2 people traveling together desire to sleep together? True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. However, the cruise line has no control over sightings. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Ive been to Oz twice and New Zealand three times, all on my own. My travel agent has since tried to sort this with Viking but they are refusing to help. We have taken note of your feedback. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. How does Viking Ocean Cruises compare to Seabourn? I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Sail Date: July 2023. It seemed cold and far from nautical. Off the routine remote islands? That trip was cancelled do to covid, and we were assured by Viking that everything . Reviewed January 24, 2022 via mobile . Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. We had never sailed on Viking before. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Submit a complaint and get your issue resolved. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Bigger bathrooms. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Only Viking can make the appropriate reservation. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. I signed up for an excursion $329 per person. I thought that Viking was reputable, so I put too much faith in them. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. An apology is not good enough. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Very nice fitness center! LauraS Their ships always look new and are well maintained. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. They instead provided a $100 voucher for each of us. . Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand.
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