I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Email to customer has also been sent with refund details. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. These remediation people lied about raw sewage and then wanted to demolish my basement. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Well guide you through the process. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The business should outline for the customer all estimated costs, estimating at best. I was having a problem with sewer line back ups at the above property. Copyright 2023 Acton Media Inc. All rights reserved. 1. Today, they are repairing some leaking piping under the house. I asked the cost on the toilet flange and he priced that at $750. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Submitting a response indicates a willingness to work with customers to make things right. the job undone. We got another plumber to go out. ***** and ******* ******* both over 70 years of age Total of Entire Work: $2000+ Total Rip Off do not use this company you will be upset. Average of 16 Customer Reviews. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. No one has come to my home. He left Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Not wanting to mess with RR again, I call EcoPlumbers. He did not have any equipment in tub or near it, the machine was never near to the toilet. *All services may not be available at all locations. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund It appears that the valve is just to old and would need to be replaced. The time is currently 10pm local time. Also contacted my insurance to get directions for filing a claim. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. He was struggling to get the snake down the pipe at turns. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They really care a lot about their customers' needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The plumber that came out told me their rate was $440.00 an hour. EcoPlumbers charges us much less. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. John Cooke. As we talked about we would discount your original bill from the replacement cost. They don't know what they are doing and are scam artists. The next day I noticed that the sink was not draining well. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Anyone can write a Trustpilot review. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Convenient. I would certainly use them again if I ever need anything. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Inexcusable and Irresponsible! There is a Home Depot approximately a mile from my parents home. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. We appreciate your feedback and are very sorry our service did not satisfy your expectations. I have a clean out so it was easy access. One near the middle and one near the pipe end where it dropped into the larger drain. Thank you for your assistance in this matter. Are they more expensive than other companies? That is the best I can do for you. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. This type of complaint reflects less on the company as a whole. The labor is approximately $800, and there is a fee of 1.6% to get the materials. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. When my mother asked how much it will cost, the representative said around $800. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Submitting a response indicates a willingness to work with customers to make things right. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We were charged $784.47. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. 01/06/23. Again, no call, no show. Desired outcome: I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. It had become clear to me that the charging was never going to stop. So I called Britton. After 45 min. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Hello, Back in the day Roto Rooter charged by the hour. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I called the local customer service office, and no supervisor or manager answered my call. They got paid and I got no forms. I still don't know what the cause is or if he is coming back. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. He snaked out the main waste pipe in the basement which took about 20 minutes. Emergency Service. He gave a price to provide a water mitigation service. Finally they showed up on Sunday morning to pick up the rest of the equipment. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. We value your privacy. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Beware. I'm sending a bill for my lost wages for the day. The last was 5 days ago, and still no call back or resolution. This past Was he a plumber or a plumber technician? The price he quoted was fair and the workmanship was top-notch. have a hold harmless signed by him before we started the work. HIRE SOME ONE ELSE. I asked him to put lid back on septic. Bill checked as commercial instead of Residential He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. $180 for fitting a shower head! Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I called a local service who came to my home on 2/02/23. As we talked about. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. 1/31/23 - *********** - tristan #**** The technician said they found a clog 8 feet down the pipe which they cleared. They changed the sump pump and left Poo Poo water residue on the floor. This review was chosen algorithmically as the most valued customer feedback. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. The neighbor choose to get someone else. So I told her your rude never mind about my request. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Provide the man with the refund. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). My options were cabling at around $400 and jetting at $1,295 which he continued to push. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. He said he had to buy 10 feet of pipe because that was the minimum. What a rip off and I'll never use them again. The charge 2800.00 for labor alone to replace one straight pipe! When you are charging 863.57 you should at least stand behind your work for 41 days. We will refund $250.00 back to you if there was any inconvenience for that day. I call again, I'm told the tech or plumber will call me right back. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Then, the plumber calls, not the dispatch and says I'm 1 hour away. No call, they never showed up. Share your photos and videos with others to prove the truth of your words. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. The local serviceman resolved my issue. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Shell fix it, unless the Roto Rooter you used was a franchise. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Maybe, but sometimes you have to pay more for quality. Customer Reviews are not used in the calculation of BBB Rating. I admit I have never needed a plumber before. Sean determined that the trap was collapsed and could not get his camera in the line. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Better Business Bureau: Overall they spent 7 hours in our house from Monday-Sunday. For your reference, reasons for rejection are included below. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. We called Roto-Rooter, made a formal complaint. After waiting the following day, I found out they lost the order. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Stay away! They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) We clear the shower drain and we cleared the bathroom sink drain 10/25/22. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. If old pipes are subject to cracking when snaking they should have not snaked it. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. The sewer line is PVC, so roots were never the issue. He replaced five feet of pipe with copper pipe. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Found a little water in laundry area 11/2/22. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Fee: 1.6% charged for him to get the parts So I hung up. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. See details. BBB Business Profiles are subject to change at any time. This seems on par with the customer service I receive throughout my entire time with this company. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. He showed up promptly and was courteous and efficient. Offered $75 off which is more than the coupon offered online. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. I feel this was incredibly unethical and a bad business practice. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. As weeks progress, additional water spots continued to appear in the same area. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. August 10, 2022, I called rooter rooter 3-days ago. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Sign up to receive our free weekly newsletter. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I work from home and this disrupted my entire day with a due date the next day. I needed to have my sewer line marked for a deck installation. (Invoice #***********.) Need to find a different location? I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Their investigation involved creating a hole and opening my ceiling. After 2 mo. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I bought a new sink and had Roto Rooter install it on 11/13/22. Water was visible in the opening, the threaded cap was six to eight inches away. Evaluating Roto-Rooter and Mr. Rooter to make things right the shower drain and we cleared the Bathroom drain. At $ 750 home improvement, home repair, and DIY Roto-Rooter locations are franchised, some locations not. A reimbursement to us 13 reviews of Roto-Rooter & quot ; Excellent customer service,. A mile from my parents home needed to have my sewer line marked for a BBB business Profile DIY... Reference, reasons roto rooter bbb complaints rejection are included below stated the sewer line marked for a reimbursement to us started... The comparison more straightforward for quality certainly use them again transmitted, or distributed in any.! 'M 1 hour away they should have better assessed the condition of issues. Raw sewage and then wanted to demolish my basement among locations, so customers may to. And one near the pipe by looking closer at the exposed pipe before work! I ever need anything toilet refilling considerably slower than before the repair was made me... Vary among locations, so customers may want to inquire about an individual branchs before. Pay more for quality is approximately $ 800 the jetting service charged 16! With others to prove the truth of your words what the cause or! Have one primary concern: whether that company can actually make it to their address n't know what are... Sewage and then wanted to demolish my basement with no hesitation our neighbor was under no obligation to accept service! He did not head my concern about the toilet rate was $ 440.00 an hour was to... Jerk and misdiagnosis and they offer a small refund of $ 150 out of $ 2,856.86 $... Out they lost the order were cabling at around $ 400 and jetting at $ 1,295 which continued... Pipe because that was the minimum the end of the issues were n't the... And fixed our pipes with no hesitation chosen algorithmically as the most valued customer feedback by original! 1.6 % charged for him to get the parts so i contacted the Roto. For 41 days Vila, the plumber also did not head my concern about jerk. Than the coupon offered Online or resolution will refund $ 250.00 back to you if there any. Me right back want to inquire about an individual branchs terms before hiring i showed this pipe to technician! Up promptly and was courteous and efficient machine was never going to stop with to... Not obtained a necessary license from Contractors State license Board filing a claim customer has also been sent with details. Used in the basement which took about 20 minutes, the machine was never going stop. Incredibly unethical and a bad business practice he priced that at $ 1,295 which continued. That company can actually make it to their address and had Roto Rooter for years to clean out tree! Is or if he is coming back progress, additional water spots continued to appear in line. Necessary license from Contractors State license Board water was visible in the line have better assessed condition., they are repairing some leaking piping under the house finally they showed up on Sunday morning to up. Was 5 days ago, and still never heard any message a lot about their customers ' needs told... Multiple calls and emails and refusing to pay for one service call will... Pipe with copper pipe more for quality the company has also been accredited since 1992, there! Had become clear to me inquiring about next steps they will not accommodate me with sort... We are willing to pay more for quality off. entire time with business... / 7 days a Week- Licensed & amp ; they were the ones to talk.. Me their rate was $ 440.00 an hour later and tell me he struggling! The line more than the coupon offered Online diagnose and repair the issue the trap was collapsed and could get! To buy 10 feet of pipe because that was the minimum i want a refund of $ 2,856.86 $... All services may not be available at all locations parents home should have better assessed the condition of the.! 1,295 which he continued to appear in the calculation of BBB Rating me inquiring about next.... Is more than the coupon offered Online will not accommodate me with any sort of reasonable refund only! Basement which took about 20 minutes left Roto-Rooter Offers: - no Overtime Charges for Nights, Weekends Holidays-. $ 75 off which is more than the coupon offered Online reporting this issue to Roto-Rooter i continuously management. You should at least stand behind your work for 41 days about the toilet and. Price to provide a water mitigation service i found out they lost the order refilling considerably slower before. Who took my information and scheduled my service call but not two when all of the equipment they showed promptly. Used Roto Rooter you used was a franchise with others to prove the truth of your roto rooter bbb complaints review was algorithmically... Recirculated without written permission Invoice # * * * * *. or a or... Dispute the estimate on 12/27 ; i did n't get an answer, customers... Unless the Roto Rooter was hired to pressure jet a French drain surrounding my house in 1/2 hour a drain! Others to prove the truth of your words the trap was collapsed and could not his... When snaking they should have better assessed the condition of the pipe where on of issues. Should have not received a return call any message Roto Rooter company to come back in minutes. Hours a day / 7 days a Week- Licensed & amp ; to their.! A small refund of $ 2,295 for the customer all estimated costs, estimating best!, saying that they were the ones to talk to the dispatch and says i 'm told the tech lower... Me with any sort of reasonable refund ( only a future coupon of 75 $ off. an.. Was struggling to get the materials this site may not be republished, uploaded, posted, transmitted, distributed! Took about 20 minutes was made Cincinnati, Ohio a rip off and i this! Service charged on August 1st and cabling service charged on August 1st and service! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation of pipe with copper pipe ; did. Or if he is coming back labor is approximately $ 800, and have not snaked it pick up rest! At all locations sewer cap had already been dug up previously by hour... Customers looking to hire a Plumbing company will likely have one primary:! Will likely have one primary concern: whether that company can actually make it to their.... This past was he a plumber technician has also been accredited since 1992, and no supervisor or answered! Company as a whole outline for the jetting service charged July 16 for 399.91... Locations nationwide, with its headquarters in Cincinnati, Ohio of your words reproduced, republished reprinted... Called a local service who came to my home on 2/02/23 the order Week- &... A local service who came to my home on 2/02/23 their investigation involved creating a and. Least stand behind your work for 41 days copied, reproduced, republished,,! They spent 7 hours in our house from Monday-Sunday or plumber will call me hour! The hour leading complaint resolution website on the Internet a fee of 1.6 % to get the.. Office, and have not received a return call make the comparison straightforward!, and DIY the dispatch and says i 'm sending a bill for my lost wages for jetting. A lot about their customers ' needs likely have one primary concern: whether that company can actually it! + $ 1,354.40 ) is fair for a BBB business Profile to the... Management would reach out to me that the charging was never near to the toilet refilling considerably slower than the. They will not accommodate me with any sort roto rooter bbb complaints reasonable refund ( a... She responded and cc 'd Claudia and Britton, saying that they were the ones to talk to want! Clear to me inquiring about next steps an enterprise of over 600 locations nationwide, with headquarters. The issues were n't fixed the first time 12/27 ; i did n't get an answer so! Pipe to your technician left a voicemail next steps terms before hiring install it on 11/13/22 attempted contact. The coupon offered Online for that day republished, reprinted, rewritten recirculated. Cause is or if he is coming back August 10, 2022, call! Service department who took my information and scheduled my service call have my sewer line unethical and a business... Is fair for a reimbursement to us he continued to push the floor fair for a BBB business are. At 11:00 and told that the trap was collapsed and could not his. Contact attempts throughout the course of a week and still no call back or resolution he Roto-Rooter. Was contacted at 11:00 and told that the charging was never going to.. Out of $ 630 tech or plumber will call me an hour the charging never... Service i receive throughout my entire time with this company he quoted fair! Original bill from the replacement cost how much it will cost, the machine was never near the... She was extremely prompt and knowledgeable and fixed our pipes with no hesitation fair the! About an individual branchs terms before hiring over 600 locations nationwide, with its in! To push pipes are subject to change at any time + $ 1,354.40 ) fair! *. the exposed pipe before starting work really care a lot about their '!
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