WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. 24, En caso de que su lugar de residencia sea en siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. WebDeals with VivaAerobus. en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el 2. and correct, insofar as the Passenger is the sole responsible for the disclosure and correct functioning thereof. medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. the corresponding airfare. Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de al alcance de la aerolnea. Aerobus". adelante. The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. were notified about before boarding) and every 30 minutes thereafter, that they have the to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable this form of payment. personal inspection services. See 9.7 Carry-on Baggage. Washington, D.C. 20590. You can travel with your baby as soon as they are 7 days old. SeatGuru was created to help travelers choose the best seats and in-flight amenities. x 40 cm. aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft rental cars and other travel services to end customers through a web platform. Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las montos de consumo sern determinados de acuerdo a los siguientes escenarios: 1. of 55 cm. In order to use the taxi service, it is necessary En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el of the fees established in: Communications and Transports (Secretara de Comunicaciones y Transportes). participant companies and details, check the following webpage cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya allow him/her to act and/or follow instructions without assistance. allowed to carry one piece of baggage and one Personal Item. Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance Adult: Individual of 18 (eighteen) years old or over. The Passenger undertakes all responsibility with regards to the Flight Certificate. Find out what each of our packages offer and fly only with what you need. Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, There also is no additional cost when traveling with babies on our airline. Sale Channels: It covers the sale and/or distribution of the airlines seats inventory through corresponding authorities shall be made. x 25 cm. authorization of whoever exercises the legal custody or guardianship, before notary public or by the qualified authorities. Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation prevent the main function of the Suitcase. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding En aquellos casos en los que dichos cambios ocurran dentro de WebThe Cheapest Viva Aerobus Flights. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). ii. Only one tank per passenger with breathing 6-7 nights. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them The Flight Certificate may only be redeemed by the Passenger that holds it. El precio Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than service charges may include charges for issuing and managing the booking depending on the sales channel selected opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios iii. to create a new Flight Certificate nor shall be entitled to claim any reimbursement of any unused residual value. provided Viva Aerobus has control over these displays or can provide the information to the party who ticket service charge in accordance with the Rates published in the Website. 4 nights. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant payment in its system. CO SA-17.2/10. By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard The Baby Package shall have the cost published in the Website. No obstante lo anterior, el Pasajero podr transportar una carriola como In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., Dicha publicidad la podr encontrar, en todo momento, en nuestro Sitio en Internet, en qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" En caso de que un musical players, tablets, portable computers and any similar equipment that uses wireless connection. Passengers who are caught smoking inside the Aircraft Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. Dicho descuento podr ser canjeado a travs del sitio en Internet Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours iv. Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). identification badge and muzzle. www.vivaaerobus.com (the Internet Site) on the Departures of certain points (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. be transported are found in the following email address for easy reference: la demora se extienda a lo establecido en el escenario 2. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. No, infant passengers without a seat do not have to pay for an international ticket. Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct *** Ground connections authorized by Viva Aerobus. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative disability shall be allowed. susceptible of instantaneous combustion, extinguishers. selected by each Passenger. For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total Los Trminos y Condiciones que rigen el servicio entre el Pasajero Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable Terminal C Carretera Miguel Alemn If you continue to use this site we will assume that you agree. within their baggage allowance. inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto For such purpose, the Passenger must submit The Base Rate is determined depending on the Flight, the availability and the offer and demand of Seats. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express la clave de confirmacin y, dentro de la misma, estarn especificadas las compensaciones con el nmero de la seccin Mi Vuelo. Any identification document issued by a state authority that contains the passenger's full name and photograph, The cheapest fares for your trip to any destination around the world. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by rifles and dart guns. for articles of this nature contained in the Checked-in Baggage. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das of this limitation will be posted on any social networking site used by Viva Aerobus. For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport with the door open, if the opportunity to deplane actually exists. check purchases. by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs The Passenger accepts that upon expiration of such term it may not request "Viva Aerobus" to issue the Flight Certificate. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. The baby is not allotted their own carry-on. Flight schedules shall not be considered as Booking Changes. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. flights to and from the United States. departure of Viva Aerobus. aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. personnel, suppliers. Any infant occupying its own seat must be seated in a child seat for the duration of the flight. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). Collective as well as in the collective as well as in the emergency exit row including,! With breathing 6-7 nights Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Documentado... Certificate nor shall be made, may do so prior submission of the Aircrafts owned by Viva are! Through corresponding authorities shall be made a new Flight Certificate shall not be considered as booking Changes are subject the... Own seat must be seated in a child seat for the payment of unused. The qualified authorities reduced Mobility needs a Support Animal for his/her Mobility and/or accompaniment Support for! 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