By participating in the scheme, you agree to the conditions set out in this section. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. You can travel anytime on weekdays, weekends and public holidays. That means you mustnt let anyone else use your ticket. [last] (ex. Call-back available NO. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Did you find it helpful? You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Log on to your Google account and click personal info in the left sidebar. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Like with everything these days, youll need a password to create your account. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. How To Request A Refund for a Trainline Tickets. We're. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. 6. You can manage your UK coach booking with National Express through us. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Choose which Google mailbox you want to alter. You can find details of these rules in the operators terms and conditions. But, well let you know before you pay if the price has changed. We are not responsible for any loss or damage that is not foreseeable. If you want to change an eligible season ticket, you will need to contact us. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Youre also agreeing that the card you pay with is yours (i.e. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Please note you cannot call us to make a booking. In most circumstances, you can request refunds and make changes to your booking online in your account. Thats one less thing to have to remember! Well give you a form to take to the station for a replacement Season Ticket. Yes Please seethe full terms and conditions for the Refer-a-Friend scheme. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. 5. One Railcard will be issued and may only be used by the same two people travelling together. If there are any inconsistencies, please refer to this specific section only. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Is Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Department you're calling Customer Service. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Step 2 Click on Personal info in the left sidebar. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. We are also not responsible for losses that you suffer that are not related to our booking service. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. That includes situations where you deliberately allow someone else to use your account to make a booking. Each day pass remains valid until 04:29 on the day following activation. All rights reserved. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. This is the fastest and easiest way, and you immediately get an email confirming the change. You must be aged between26and30years old to buy this Railcard. all Off-Peak Returns). On weekdays, the discount is valid after morning peak times. PLEASE READ THIS AGREEMENT CAREFULLY. This minimum fare does not apply to: Click here to view the minimum fare. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. By January 26, 2023 hays county mugshots. Thats one less thing to have to remember! You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Step 1 Log in to your Google Account. ATOC Limited enters into this contract on behalf of the relevant operators. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. About us. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Discovery in arbitration is also limited in accord with AAA rules. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Click here to view the list of eligible ticket types. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Please note that not all of the delivery options below are available for all operators and services. On the Facebook Settings page click on the General tab in the left pane. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. You can use your Railcard to buy discounted tickets for adults and children travelling with you. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Trainline plc is registered in England and Wales. Discounts apply to services in the Network Railcard area only. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. How do I change my personal details? TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Click here for more details.. Sorry we couldn't be helpful. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. In such a scenario, we may need to contact you to understand the circumstances for the refund. 0800 022 3720. Call center hours 24 hours, 7 days. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. VAT number: 791 7261 06. Expand that section and select Change date/time or 'Refund tickets'. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. We show you prices in the currency that we think is the most relevant for you. Let us know as soon as possible if your passwords lost or stolen. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. all Off-Peak Returns). You can view a list of your saved card details and delete them at any time in your account. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. We like to stay relevant, so these Terms and Conditions may change sometime in the future. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Call us on 01 73 44 07 86 to get help with existing bookings. You might be given the option to create an account using information from your Facebook, Google or Apple account. It would also bereally handyto have your booking reference available to help us find your journey. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). 2 views | 334 similar | 0 following. During this time, the discount is applied to fares above the minimum fare. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. But Trainline, his. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. CLASS ACTION AND JURY TRIAL WAIVERS. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. This is the main email address for your Google Account. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. You must be aged 16 or 17 years old to buy the 16-17 Saver. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Then, click on the my account icon and select "My account" 3. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Please note that all future reservations will be cancelled upon processing the withdrawal request. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise So, keep your eye out for an email from them if you book tickets for one of their services. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Current wait 127. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If you have any questions, check in with the relevant carrier or station staff. There is a $1.10 charge to change your address online. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). trainline account change email. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Or is any of the information above inaccurate? Itll make your future bookings speedier. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. Use our train times page to plan your journey and see when off-peak services start. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. It would also be really handy to have your booking reference available to help us find your journey. Most stations accept this form, but please check beforehand. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Click "Your info" on the top navigation bar. The Trainline does not provide customer service by email, but does provide it by phone. To find their contact details see the list of Train Operating Companies. Changing your ticket for UK rail products. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. We are also not responsible for losses that you suffer that are not related to our booking service. The discount card or subscription can then be refunded. All rights reserved. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Click here to view the operators that accept the Network Railcard discount. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Calls from outside the UK may cost more. Let us know as soon as possible if your passwords lost or stolen. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Here's a step-by-step guide on how to change your existing email address in Gmail. Changing your ticket for European coach journeys. This will open Add Another Email Address box. Well give you details of the specific services and the different ticket types available when you book. It should not have waited for you to . The request for the right of withdrawal is only admissible when the card or subscription has not been used. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Complete the steps: enter your name and new email address.
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